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My order is damagedWe're sorry and promise to turn this bad situation into a positive one! Please shoot over an image of your issue to seth@bananastandstudios.com and we will get back to you shortly!
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Exchanges and ReturnsWe do not offer formal exchanges, but if you would like to exchange a product, you can ship it to the address below. Once we receive the item, we will process a refund and you can purchase the item you wanted at any time. Returns must be made 14 days after delivery date. BananaStandStudios 823 Gerard St. Durham, NC 27701
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City RequestsWe plan to get to every city and the best way to follow along is on social media @BananaStandStudios
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Order changes or cancellationsUnfortunately, due to production line we cannot change or cancel your order or shipping address 2 hours after the order is placed.
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Lost/stolen packagesWe are not responsible for lost or stolen packages. Please file a claim with the selected shipping service if your package is not delivered.
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How do I qualify for free shipping?We offer everyday FREE shipping on all US orders over $100, excluding taxes and after coupons or promotions.
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International shippingAll international orders will be processed and shipped out within 1-2 weeks. Once shipped, the postal service gives us an expected delivery date between 7-21 business days. Please allow extra time over American holidays and periods of extreme weather conditions that could interrupt deliveries. All shipping costs, customs fees and options will be generated at check out. You are responsible for any and all customs fees. Banana Stand Studios is not responsible for any packages that are held at customs, your local post office or delivery center, nor is it our responsibility to notify you of such actions. All packages will come with a tracking number.
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Domestic ShippingAll orders made in the U.S. will be processed and shipped out to you within 5-7 business days. Please allow extra time over holidays and periods of extreme weather conditions that could interrupt deliveries. All shipping costs and options will be generated at checkout. All packages will come with a tracking number. We are not responsible for lost or stolen packages. Please file a claim with the selected shipping service if your package is not delivered.
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